Extralingo Terms and Conditions

1. Company information

1.1These terms are used by Lingodays B.V., trading as Extralingo, with its registered office at Eeuwigelaan 3, 1861 CL Bergen (NH), the Netherlands, registered with the Dutch Chamber of Commerce under number 69857652, VAT number NL858040463B01.

1.2You can reach Extralingo at info@extralingo.com or through the contact form on extralingo.com. Postal correspondence can be sent to the address above.

1.3Where these terms refer to "Extralingo", "we" or "us", this means Lingodays B.V.

2. Scope

2.1These terms apply to all use of the Extralingo platform and to all enquiries, quotes, bookings and agreements relating to language courses, accommodation, transfers, activity programmes, examinations, visa support and other services offered or arranged through Extralingo.

2.2The terms of the language school also apply to the services that school provides, including its payment, amendment and cancellation terms. These are made available to the traveller before the agreement is concluded, in the quote, the booking overview or the booking confirmation, and form part of it.

2.3If these terms conflict with the terms of the language school, these terms govern the relationship between the traveller and Extralingo, unless mandatory law provides otherwise or the school's terms are more favourable to the traveller.

2.4Deviations from these terms are only binding on Extralingo if we have confirmed them expressly in writing or by email.

2.5If any provision of these terms is void or voidable, the remaining provisions remain in full force and the provision concerned is replaced by a valid provision that reflects its intent as closely as possible.

2.6Language. These terms are published in English, Dutch, Danish and Swedish. The English version is the original; the other versions are translations of it. In the event of any discrepancy or difference in interpretation between the versions, the English version prevails. This does not affect the protection consumers enjoy under the mandatory law of the country in which they live.

3. Definitions

Traveller

the person or legal entity submitting an enquiry, accepting a quote or making a booking through the platform. Where the booking is made for another person (for example a parent booking for a child), the traveller is also responsible for that participant's obligations.

Student

the person who actually attends the language course.

Language school

the institution providing the language course and, where applicable, the accommodation, transfers, activities or other services.

Platform

extralingo.com, all associated (sub)domains, accounts, booking files, chat functions and Extralingo applications.

Quote

the price proposal Extralingo issues in response to an enquiry or configuration.

Booking confirmation

the confirmation in which Extralingo confirms that the agreement has been concluded and sets out the services booked, the prices and the applicable terms.

Total price

the total amount for the services booked as stated in the booking confirmation, including course, accommodation, supplements, transfers and any additional services.

Indicative price

a price for a period for which the language school has not yet published an official price list, based on the most recent official prices known. See section 8.

Projected start date

a start date derived by Extralingo from a course's known pattern of start dates, for a period for which the school has not yet published its official calendar. See section 8.

Manifest error

a clerical, printing, calculation, system or processing error which an average traveller can reasonably be expected to recognise as an error. See section 11.

Force majeure

unforeseen circumstances beyond the control of Extralingo or the language school, including natural disasters, extreme weather, war, terrorism, epidemics and pandemics, strikes, failures in transport or utilities, and government measures that make performance impossible or irresponsible.

4. The role of Extralingo

4.1Extralingo operates a platform on which language schools, courses, accommodation and additional services are presented, compared and booked. Extralingo acts as an intermediary in concluding the agreement with the language school, processes the payment and supports the traveller before, during and after the booking.

4.2The language course, accommodation and other services delivered on site are provided by the language school or by parties it engages, and not by Extralingo. The language school is responsible for the content, quality, organisation and safety of those services.

4.3Extralingo collects payments from the traveller on behalf of and with the authorisation of the language school, unless the booking confirmation states otherwise. Payment to Extralingo discharges the traveller's payment obligation towards the language school to the extent of the amount paid.

4.4Visa support, visa documents such as acceptance letters, and the conditions attached to them are services of the language school. Entry requirement information on the platform is general information and not legal advice; see section 13.

4.5Legal characterisation. Extralingo presents itself as an intermediary and not as the organiser of a trip. Where a booking nevertheless qualifies as a package or a linked travel arrangement under Directive (EU) 2015/2302 or the national law implementing it, the mandatory statutory provisions apply and nothing in these terms limits the traveller's rights under them.

4.6Extralingo aims to give the most objective, complete and transparent picture of the available offer. Rankings, scores, comparisons and recommendations on the platform are produced using the criteria explained on the platform.

5. Information on the platform

5.1Extralingo and the language schools make every effort to keep information about schools, courses, accommodation, facilities, dates and prices as accurate and up to date as possible. Much of this information comes from the language school.

5.2The traveller acknowledges that this information may change. Changes to facilities, lesson times, timetables, buildings, staff, activity programmes, accommodation furnishings, included meals or distances may occur, including after a quote has been issued or a booking has been made. Extralingo informs the traveller as soon as it becomes aware of a change relevant to the booking.

5.3Photographs, floor plans, map displays, distance indications and descriptions of accommodation and school buildings are indicative and intended to give a representative impression. They are not a guarantee of a specific room, floor, location or furnishing unless expressly recorded in the booking confirmation.

5.4Parts of the content on the platform, including descriptions and translations, are produced wholly or partly by automated systems. No rights can be derived from obvious inaccuracies, translation errors or typing errors. The information in the quote and the booking confirmation prevails over the information on the public pages of the platform.

5.5Third-party information the platform links to, including government websites and language school websites, falls outside Extralingo's responsibility.

6. Class sizes, levels and delivery of lessons

6.1Stated maximum or average class sizes, minimum participant numbers, lesson duration, number of lessons per week and level groupings are statements and commitments made by the language school. They bind the language school under its own terms, not Extralingo. Extralingo is not responsible or liable for compliance with them.

6.2The language school decides which group the student is placed in, based on a level test on arrival. The level the student states in advance, or the result of an online Extralingo level test, is indicative and not binding on that placement.

6.3If there are too few participants, the language school may merge groups, combine levels, convert a course into one with fewer participants and shorter lesson time, or cancel the course. What the school offers or refunds in that case follows from its terms as set out in the quote and booking confirmation.

6.4Unless stated otherwise, lessons cancelled because of public holidays are not made up and not refunded. The traveller is responsible for checking local public holidays and closure periods; these are shown on the platform and in the quote where known.

6.5Illness, absence or late arrival of the student gives no right to make-up lessons or a refund, unless the school's terms provide for this.

7. Enquiry, quote and conclusion of the agreement

7.1Enquiries, quote requests and bookings are made through the Extralingo platform.

7.2Prices, availability and offers on the platform are an invitation to make an offer and not a binding offer by Extralingo.

7.3A quote is valid for the period stated in it and is subject to availability at the language school and to confirmation of prices by that school. A quote may be produced wholly or partly automatically, based on the pricing information held in Extralingo's systems.

7.4By accepting a quote or completing a booking, the traveller makes a binding offer to purchase the services booked and accepts these terms and the applicable terms of the language school.

7.5The agreement is concluded at the moment Extralingo confirms the booking by email or in the booking file in the traveller's account. This confirmation may depend on acceptance by the language school. If the school declines the booking, no agreement is concluded and any amounts already paid are refunded in full, unless the traveller accepts an alternative offered.

7.6The booking is personal. Transferring a booking to another participant is only possible with the prior agreement of Extralingo and the language school and against the applicable costs.

7.7The traveller is responsible for the accuracy and completeness of the details provided, including names as shown in the travel document, date of birth, nationality, contact details and emergency contact details. Costs arising from incorrect or incomplete details are borne by the traveller.

7.8Because these are leisure services provided on a specific date or during a specific period, the statutory 14-day right of withdrawal does not apply. Cancellation is governed by section 12.

8. Prices, indicative prices and projected dates

8.1All prices are shown in the currency selected by the traveller and include the components listed as included on the platform. Costs that are not included are identified as such.

8.2Prices shown in a currency other than the language school's currency are converted using a periodically updated exchange rate and may therefore differ. The currency and amount stated in the booking confirmation are decisive for payment. Exchange rate differences and charges applied by the traveller's bank or payment provider are borne by the traveller.

8.3Indicative prices. For start dates in a period for which the language school has not yet published an official price list, Extralingo shows indicative prices based on that school's most recent known official price list. These prices are identifiable as indicative on the platform and in the quote.

8.4Extralingo expressly reserves the right to adjust indicative prices as soon as the language school publishes or discloses its official prices for the period concerned. This applies even where a quote has already been issued or an enquiry has already been made. The adjusted price is put to the traveller before the booking becomes final.

8.5If a booking based on indicative prices is confirmed before the official prices are known, the following applies. Extralingo informs the traveller as soon as the official prices are known. If the official price is higher, the traveller may cancel the booking free of charge within fourteen days of that notice and receive a full refund of all amounts paid, or continue the booking at the official price. If the official price is lower, the difference is set off or refunded.

8.6Projected start dates. For periods for which the language school has not yet published its official calendar, Extralingo shows projected start dates derived from the known pattern of start dates. These are identifiable as such and subject to change. If the official calendar differs, for example because of public holidays or closure periods, Extralingo contacts the traveller about the nearest available start date. If no suitable alternative is available, the traveller may cancel free of charge with a full refund.

8.7Apart from the above, the prices set out in the booking confirmation are fixed, except for changes resulting from amendments requested by the traveller, from taxes or levies imposed by public authorities, or from a manifest error as referred to in section 11.

8.8Charges levied on site by the language school or accommodation provider, such as deposits, utility costs or damage charges, are borne by the traveller and are separate from the total price.

9. Best price guarantee

9.1Extralingo offers a best price guarantee: if the traveller finds the same course at a lower total price, Extralingo refunds the difference. The full conditions are published at https://www.extralingo.com/en/price-match-guarantee and apply alongside this section.

9.2A claim is only eligible if all of the following conditions are met.

1. The lower price is a publicly published price: openly accessible on the website of the language school or another provider, visible to everyone, without any need to log in, hold a membership, obtain a personal quote, rely on a negotiated arrangement, use a private discount code or belong to a closed user group. Prices from personal quotes, emails, chat conversations or verbal commitments do not qualify.
2. The price is genuinely bookable and available for the same period at the time of the claim.
3. It concerns exactly the same language school, the same location, the same course with the same number of lessons per week and the same lesson duration, the same start and end date, and the same duration.
4. Any accommodation is of the same type, with the same occupancy and the same meal arrangement, and any transfers and extras are identical.
5. The comparison is based on the total price in the same currency, including registration fees, materials, supplements, service charges and all other compulsory costs.
6. The claim is submitted within 7 days of the booking confirmation and before the course starts, with a verifiable source: a working URL and a screenshot showing the price, the dates and what is included.

9.3Excluded are, among others: group rates, prices forming part of a package with other services, auctions, prize draws, cashback or loyalty schemes, prices from providers not authorised to sell the school concerned, prices resulting from a manifest error, and prices found only after the course has started.

9.4Extralingo assesses the claim and decides whether the conditions are met. If the claim is accepted, the price difference is refunded using the same payment method, unless agreed otherwise.

10. Payment

10.1The payment terms, including the amount of the deposit and the deadlines for the deposit and the balance, follow from the terms of the language school and are stated in the quote and the booking confirmation.

10.2Payments are made through Extralingo in accordance with section 4.3, unless the booking confirmation expressly states otherwise. Payments made directly to the language school do not discharge the traveller's obligation towards Extralingo unless Extralingo has agreed to this in advance.

10.3If payment is not made on time, Extralingo sends a reminder with a reasonable deadline. If payment is still not received, the booking may be cancelled under the school's cancellation terms, with the cancellation charges then applicable remaining payable. Extralingo may also charge statutory interest and collection costs in accordance with the applicable rules.

10.4In the event of cancellation, the obligation to pay any outstanding amounts due under the cancellation terms remains in force.

10.5Extralingo charges no amendment or cancellation fees of its own. Only the charges of the language school apply, as set out in the quote and the booking confirmation.

10.6Where a refund is made, transaction costs of the chosen payment method are deducted from the amount refunded, to the extent those costs have actually been incurred and are not refunded to Extralingo. Refunds are made to the account from which payment was received, unless agreed otherwise.

11. Manifest errors and system errors

11.1Extralingo reserves the right at all times to correct a price, a quote, a booking or a confirmation or, where correction is not possible or is not accepted, to cancel it, where it contains a manifest error.

11.2A manifest error includes in any event:

1. an incorrect price, currency, discount, supplement or duration, including prices that clearly deviate from the actual value of the service;
2. the absence of compulsory supplements, registration fees or other components from the total price shown;
3. errors arising from the automated processing, import or interpretation of price lists, calendars, discount rules or accommodation data supplied by the language school;
4. errors or failures in software, integrations, currency conversion, configuration or data exchange between Extralingo and the school's systems;
5. incorrect or outdated data supplied by the language school;
6. showing or confirming a course, start date or accommodation that does not exist, is not available, or cannot be booked in that combination.

11.3Extralingo informs the traveller as soon as possible after identifying the error and offers the traveller the choice between continuing the booking at the correct price or conditions, an alternative offer, or cancellation free of charge with a full refund of all amounts paid for that booking.

11.4Beyond refunding the amount paid, Extralingo is not obliged to perform at the erroneous price or conditions and is not liable for damage, costs or lost benefit, unless there is intent or deliberate recklessness on the part of Extralingo.

11.5The traveller cannot be held to this section to the extent the error was not reasonably recognisable to them as an error and they incurred irreversible costs in reasonable reliance on its accuracy; in that case the parties will consult on an appropriate solution.

12. Amendment and cancellation by the traveller

12.1Amendments and cancellations follow the terms of the language school as stated in the quote and the booking confirmation. Amendment and cancellation charges are set out there for each booking.

12.2Amendments and cancellations must be submitted through the booking file in the traveller's personal account on the platform. Only notices submitted in this way count as received in time. The date of receipt by Extralingo determines any charges.

12.3Failure to attend, early departure or discontinuing the course gives no right to a refund, unless the school's terms provide for this.

13. The traveller's responsibilities

13.1The traveller is responsible for holding valid travel and identity documents, visas, residence permits, vaccinations and other entry requirements, and for arranging these in good time. Information about this on the platform is general, may change and is not legal or immigration advice. The information provided by the competent authorities of the destination country always prevails.

13.2The traveller is responsible for arranging travel to and from the destination, unless this is expressly part of the booking. Extralingo advises booking travel only after the booking has been definitively confirmed.

13.3Travellers are strongly advised to take out adequate travel, medical and cancellation insurance. Some language schools and some countries require insurance; where this is the case it is stated in the booking confirmation.

13.4The student complies with the house rules, codes of conduct and instructions of the language school and the accommodation. In the event of a serious breach, the school may exclude the student from the course or the accommodation without a refund. Damage caused by the student is borne by the traveller.

13.5For participants under the age of 18, the booking is made by a parent or legal guardian, who thereby accepts the obligations under this agreement. Language schools apply their own minimum ages and their own rules on supervision, care and transfers for minors; these are set out in the quote and the booking confirmation. Extralingo does not itself supervise minor participants.

13.6The traveller reports circumstances relevant to delivery, including allergies, dietary requirements, medical considerations and reduced mobility, when making the enquiry or at the latest when booking. Extralingo passes these on to the language school; whether the school can accommodate them is confirmed case by case.

13.7Extralingo makes every effort to keep the information on visas and entry requirements on the platform, and the tools it offers for this purpose (such as questionnaires, checklists and automated or AI-assisted support), accurate and up to date. Extralingo does not, however, guarantee that this information is correct, complete or current, or that it applies to the traveller's personal situation. No rights can be derived from this information or these tools. Obtaining a visa, residence permit or any other required document remains the traveller's own responsibility. A refusal, delay or withdrawal is at the traveller's risk, and Extralingo is not liable for its consequences, including cancellation or amendment costs and missed travel, unless there is intent or deliberate recklessness on the part of Extralingo. A cancellation because a visa has been refused is governed by article 12 and the terms of the language school.

14. Communication, account and use of the platform

14.1Communication about the booking takes place through the booking file in the traveller's account, by email and, if the traveller opts in, through WhatsApp notifications. WhatsApp is used for notifications only; substantive communication takes place in the booking file on the platform. The traveller can opt out of WhatsApp notifications at any time.

14.2The traveller is responsible for keeping their contact details up to date and for checking their account regularly. Messages sent to the email address provided or placed in the booking file are deemed to have been received.

14.3Extralingo may use automated and AI-assisted systems when preparing messages and quotes. Outgoing messages are reviewed by a member of staff before they are sent, unless the message expressly states otherwise.

14.4Where an online meeting takes place between the traveller and the language school through an Extralingo service as part of the booking, that meeting is recorded and transcribed. All participants must consent beforehand; without that consent the meeting does not take place. If consent is withdrawn during the meeting, the meeting is ended. Extralingo uses the recording for quality purposes, to produce a summary for both parties and to monitor compliance with its agreements with the language school. See the privacy policy for retention periods and rights.

14.5The traveller does not use the platform or the chat function for unlawful, abusive or misleading content, and does not share information there that is not needed for the booking, such as copies of payment details.

14.6Extralingo may suspend or terminate an account in the event of misuse, fraud or repeated breach of these terms.

15. Amendment and cancellation by the language school or Extralingo

15.1The language school or Extralingo may amend or cancel a booking where performance is not reasonably possible, for example where the minimum number of participants is not reached, a start date is withdrawn, a location or accommodation closes, or in the event of force majeure.

15.2Extralingo informs the traveller as soon as possible and offers an equivalent alternative where possible. If the traveller does not accept the alternative, the amount paid for the cancelled part is refunded, subject to the terms of the language school.

15.3In the event of force majeure there is no automatic right to a refund of the total price. Extralingo's liability in cases of force majeure is in any event limited to the amount paid for the booking. What the language school refunds or offers as a credit follows from its terms; Extralingo will make every effort to achieve the most favourable outcome for the traveller.

15.4Section 11 continues to apply alongside this section.

16. Liability

16.1Extralingo is liable for the careful performance of its own services: arranging, booking, informing and processing payments.

16.2Extralingo is not liable for shortcomings in the performance of services by the language school or by third parties it engages, including the quality of teaching, class sizes, level placement, teachers, accommodation, meals, transfers and activities.

16.3Extralingo's liability is in all cases limited to the total price of the booking concerned. Extralingo is not liable for indirect damage, consequential loss, loss of profit, lost holiday time or missed flights.

16.4Extralingo is not liable for damage resulting from the traveller failing to provide details or travel documents, or providing them late or incorrectly, from failure to comply with the school's rules, or from the traveller's own conduct.

16.5The limitations in this section do not apply in the event of intent or deliberate recklessness on the part of Extralingo, in the event of death or personal injury caused by Extralingo, or to the extent mandatory law provides otherwise.

17. Complaints and disputes

17.1Complaints about delivery on site must be reported immediately to the management of the language school or the accommodation, with a request to remedy the shortcoming. Failure to do so may forfeit the right to a remedy or compensation. It is advisable to confirm the complaint in writing.

17.2If a complaint is not resolved on site, the traveller reports this to Extralingo as soon as possible, and in any event within 30 days of the end of the course, through the booking file or at info@extralingo.com. Extralingo acknowledges receipt within 5 working days and responds substantively within 14 days; if more time is needed, the traveller is informed.

17.3If the parties cannot resolve the matter between them, the traveller may bring the dispute before the competent court. In cross-border disputes, consumers may also contact the European Consumer Centre (eccnederland.nl).

18. Reviews and user content

18.1Extralingo may invite the traveller to leave a review after the trip, whether or not through VerifiedEducators.com.

18.2Reviews must be based on the reviewer's own actual experience and must not be unlawful, abusive, discriminatory or misleading, and must not contain personal data of third parties. Extralingo may refuse or remove reviews that breach this and explains how reviews are verified and published.

18.3By submitting a review, the traveller grants Extralingo a free, non-exclusive right to publish, translate and use that review on its platforms and in its communications, showing only the details displayed alongside it.

19. Data protection

19.1Personal data is processed in accordance with Extralingo's privacy policy, available at extralingo.com.

19.2To perform the booking, necessary data is shared with the language school and, where applicable, with the accommodation provider or transfer provider. The student's full contact details are shared with the language school only once the booking has been confirmed and the deposit has been received.

20. Intellectual property

20.1All content on the platform, including text, images, video, logos, trade marks, databases, comparisons, scores and software, is owned by Extralingo or its licensors and protected by copyright.

20.2Without prior written permission it is not permitted to copy, reproduce, publish, systematically extract or use this content to train models or build a competing database.

20.3Infringement may lead to legal action and a claim for damages.

21. Changes to these terms

21.1Extralingo may amend these terms. The current version is always published on the platform, stating its effective date.

21.2Agreements already concluded remain subject to the version in force at the time of booking, unless a change follows from mandatory law or is more favourable to the traveller.

22. Governing law and jurisdiction

22.1These terms and all agreements are governed by Dutch law.

22.2Disputes are submitted to the competent court in the Netherlands. Consumers may always turn to the court that has jurisdiction under mandatory law, including the court of their place of residence, and enjoy the protection of the mandatory provisions of the law of the country in which they live.