Welcome to Extralingo®
- Our principles with respect to your information and your privacy
- The information we collect about you
- How we use your information
- How we share your information
- Your choices with respect to your information
- How to contact us regarding privacy issues
We have a pretty simple approach to data protection and privacy, which can be summarized as follows:
- You should know exactly what we do with your information.
- You should have full control over your information.
- We’ve designed the Website to give you control over the information you publish and share using Extralingo® and other sites and services to which you connect your Extralingo® account. Please take full advantage of these tools and make sure you only share what you want to share.
Information we collect about you
We collect information about you from various sources:
Information provided by you
You don’t need to provide us with any personal data in order to visit the Website. However, certain Services do require that you register for a Extralingo® account and, by doing so, you will provide us with certain information:
- Essential information: When you register any kind of Extralingo® account, you will need to provide your email address (except when you sign-up with Facebook and don’t give your permission to share it with Extralingo), your month and year of birth, and choose a password. In addition, if you purchase a Subscription, you will also need to provide your real name, billing address and payment verification information.
- Non-essential information: Your gender if you wish to provide it.
- Profile information: You may choose, at your discretion, to provide additional information for your public profile on Extralingo® – for example:
- your real name
- a user name (which may be your real name or a pseudonym)
- the city and country in which you live
- a profile picture, profile header image or avatar
- information about how you categorize yourself with respect to your content (for example, whether you are a musician, a label or some other category of creator)
- details of your other websites and social media profiles, including links to those websites and profiles
- None of this profile information is mandatory, and any information you do provide may be deleted, edited, changed or amended by you at any time.
- Information from correspondence: You will provide certain personal data if you contact us by email, use any of the webforms on the Website, or contact us by mail, fax or other offline means.
- Survey information: If you participate in any survey, you will provide certain personal data as part of your response, unless you respond anonymously.
- Information that you post: You may provide personal data when you upload sounds to the Platform, or when you post comments, or contribute to community discussions.
Information we collect automatically
There is certain information that we collect automatically as the result of your use of the Platform, or through the use of web analytics services as described in our Cookies policy. This information includes but is not limited to:
- the Internet Protocol (IP) address of the device from which you access the Platform (this can sometimes be used to derive the country or city from which you are accessing the Platform)
- the site that you visited immediately prior to visiting the Website
- the specific actions that you take on the Platform, including the pages that you visit, streaming, offline listening or downloading tracks, uploading or recording tracks, connecting your Facebook or Google+ account, sharing a sound with another user, following or unfollowing another user, joining or leaving a group, posting a comment, or performing a search
- any search terms that you may enter on the Website
- the time, frequency and duration of your visits to the Platform
- your browser type and operating system
- the nature of the device from which you are accessing the Platform, for example, whether you are accessing the Platform from a personal computer or from a mobile device and its device-ID
- your location data (e.g. GPS) when using Extralingo Apps,
- information collected through cookies and similar technology, as described in our cookies policy
- information regarding your interaction with email messages, for example, whether you opened, clicked on, or forwarded the email message
Information from other sources
Extralingo allows you to sign up and log in using your Facebook account. If you sign up using Facebook, Facebook will ask your permission to share certain information from your Facebook account with Extralingo. This includes your first name, last name, email address in order for us to verify your identity and gender, general location, a link to your Facebook profile, your timezone, birthday, profile picture, your "likes" and your list of friends.
You can control the information that we receive from Facebook using the privacy settings in your Facebook account.
If you sign up to Extralingo® using Facebook, your Extralingo® account will be connected automatically to your Facebook account, and information regarding your activity on Extralingo®, specifically any new public sounds that you post on Extralingo® and any new favourites, will be shared with Facebook and will be published in your timeline and your Facebook friends’ newsfeeds. If you do not wish to share your Extralingo® activity with your Facebook friends, you can control this from the Settings page on the Website. If you signed up using Facebook by mistake, you can delete your account from the Account page within your Settings at any time, or you can email us to email@example.com.
If you signed up to Extralingo® using Google+ by mistake, you can delete your account from the account page within your settings at any time, or you can email us to firstname.lastname@example.org.
How we use your information
We use the information that we collect about you for the following purposes:
Use of and interaction with the Platform:
- To operate and maintain your Extralingo® account, and to provide you with access to the Website and use of the Apps and any Services that you may request from time to time. Your email address and password are used to identify you when you sign into the Platform. Your device-IDs are used to ensure that you are in control of the devices that have access to your account.
- To seek your participation in surveys, and to conduct and analyze the results of those surveys if you choose to participate.
- To provide you with technical support.
- To respond to you about any comment or enquiry you have submitted.
- We use your month and year of birth to enable age restriction.
- Any additional information that you provide as part of your public profile, such as your real name, and links to your website and other social media profiles (but not your email address), will be published on your profile page. This information will be publicly accessible and may be viewed by anyone accessing the Website, or using our API or other Services. Please bear this in mind when considering whether to provide any additional information about yourself.
- If you purchase a Languagetrip, your name, address and payment verification information will be used to process your booking and renewals and to collect your payment. All payment verification information is transmitted using industry-standard SSL (Secure Socket Layer) encryption. Extralingo also complies with the Payment Card Industry Security Standards.
- Your email address will be used to send you service updates and notifications regarding your account, and (if you have elected to receive them using your account preferences) newsletters, marketing messages and certain email notifications. For information about how to change your preferences, and to unsubscribe from newsletters, marketing messages and email notifications, please take a look to our FAQ.
- If you are a Facebook or Google+ user, and one of your Facebook or Google+ friends registers for a Extralingo® account, we may let your friends who already are on Extralingo know that you joined or will suggest to your Facebook or Google+ friend that you might be someone they may wish to follow on Extralingo.
- If you are a Facebook or Google+ user and sign up using Facebook or Google+ , we may also use the information we receive about you from Facebook or Google to suggest or connect you to users that you may wish to follow on Extralingo®. It will be up to you if you choose to follow these users and you can unfollow them at any time.
Improving and customizing the Platform and advertising:
- To analyze the use of the Platform, and the people visiting the Website and using the Apps and Services, in order to improve Extralingo® and customize it to your needs and interests.
- To customize your use of the Platform and/or the content of any email newsletter or other material that we may send to you from time to time.
For other purposes, provided we disclose this to you at the relevant time, and provided that you agree to the proposed use of your personal data.
Sharing of your information
- Other users: Any information in your public profile (other than your email address) will be accessible by other users of the Platform, who may view and comment your profile information, add themselves to your list of followers, and send you messages.
- With your consent: We will disclose your information if you have explicitly agreed that we may do so. We will make this clear to you at the point at which we collect your information.
- Service providers: We use certain reputable third parties, some of whom may be located outside of the European Economic Area, to provide us with certain specialized services related to the Platform. These third parties will have access to certain information about you, but only where this is necessary in order for those third parties to provide their services to us. Where we transfer personal data to these third parties, we ask and require these third parties to implement appropriate organizational and technical security measures to protect against unauthorized disclosure of personal data, and only to process personal data in accordance with our instructions and to the extent necessary to provide their services to us.
- Other networks and connected apps: If you choose to connect your Extralingo® account to other apps or social networks such as Facebook, Google+, Tumblr or Twitter, you will be sharing certain information with these apps or networks. In the case of Facebook, Google+, Tumblr or Twitter, any new public sounds that you post or listen to on Extralingo® or any new favourites will be shared to those networks and will be visible to your followers and friends on those networks. In the case of connected apps, you will need to provide the app developer with full access to your Extralingo® account in order to upload and download sounds, or comment on, favourite or repost sounds from within the app. This will mean sharing your public information, plus access to your private sounds. Extralingo is not responsible for these other apps or networks, so please make sure you only connect your account with apps or services that you trust. For information on how to control the information that your share, and how to disconnect your account from other networks or apps, please go to settings in your account.
- Advertisers may use third party services to ensure their ads are properly served and to measure the success of their campaigns on websites and apps. We allow these services to collect and use the information for such purposes.
- As aggregated data: We may aggregate your personal data with similar data relating to other users of the Platform in order to create statistical information regarding the Platform and its use, which we may then share with third parties or make publicly available. However, none of this information would include any email address or other contact information, or anything that could be used to identify you individually, either online or in real life.
- If required by law: We will disclose your information if we believe in good faith that we are permitted or required to do so by law, including in response to a court order, subpoena or other legal demand or request.
- To protect our interests: We may disclose your information if we feel this is necessary in order to protect or defend our legitimate rights and interests, or those of our users, employees, directors or shareholders, and/or to ensure the safety and security of the Platform and/or the Extralingo® community.
- In the context of a business transfer: We may transfer your information to any person or company that acquires all or substantially all of the assets or business of Extralingo, or on a merger of our business, or in the event of our insolvency.
Cookies and similar technology
Ads displayed to you are in some cases provided by third parties. These may and as far as allowed by your settings or your device, use information about your visit and interaction with the Platform in order to show you personalized ads of products and services that may be of interest to you. Personal information such as your name or email address will not be shared with these.
Access to your data
As described above, most of the personal data and other information you provide to us can be accessed and updated in the Settings page of your Extralingo® account. If you wish to access, amend or delete any other personal data we hold about you, or if you have any objection to the processing of any personal data that we hold about you, please contact us via email@example.com, or the address provided below.
If you ask us to delete your account (either via the Settings page or by email), we will do so within a reasonable period of time, but we may need to retain some of your personal data in order to satisfy our legal obligations, or where we have a legitimate reason for doing so.
International data transfers
Extralingo® is not intended for use by children. Anyone under the age of 16 is not permitted to use the Platform and must not attempt to register an account or submit any personal information to us. We do not knowingly collect any personal information from any person who is under the age of 16 or allow them to register an account. If it comes to our attention that we have collected personal data from a person under the age of 16, we will delete this information as quickly as possible. If you have reason to believe that we may have collected any such personal data, please notify us immediately at firstname.lastname@example.org.
, or write to us at:
1861CL Bergen, Nederland
Attentie: Legal Department
Don’t want to give us your information?
Last amended: 01 May 2018